Our biggest commitment is to your complete satisfaction. If you have chosen your product in our virtual store, but, upon receiving it, you are not satisfied or even verify that there is a manufacturing defect, we guarantee your right of exchange or return in two cases:
1.1. Dissatisfaction with the product: Within 7 (seven) calendar days from receipt (the customer can request a refund of the value or replacement of the product by returning the product received).
1.2. Product is defective: Within 30 (thirty) calendar days from receipt (in this case the customer is not entitled to a refund, only the replacement of the defective product), [i]for defects such as: product with damaged glass or display, apparent risks, missing parts, the customer has the right to activate the guarantee if he contacts us within a maximum of 24 hours after receipt, and always send images of the package received. If the customer contacts you after 24 hours, it will be considered that the problem was caused by misuse.[/i]
In both situations, the first step is to notify our Call Center via email.
Our team will instruct the customer on how to proceed with the return of the Product.
To return a product due to dissatisfaction:
-The product must not have signs of use. In the case of watches, the product must not have been removed from the bracelet for adjustment, the product must be sent in the way it was received, with the original packaging (Post Office packaging, with label), otherwise the refund or exchange is not performed.
Once we receive the package, we will make an analysis to confirm that everything is in accordance with the conditions for returning the Item. After confirmation, our Service Team will contact you and in this case you will be able to choose between:
2.1. Exchange for any other product that is available in our stock;
2.2. Receive a refund of the amount spent on the products (in case of return within the first 7 days after receipt).
Warranty: All products in the store have a 30-day warranty, counted after receiving the product.
In order for the warranty to be activated, the customer must send us a video of up to 1 minute proving the problem, this video must also show the package of the product received (package from the post office, with label), it is essential that the package be shown in the video.
The customer can also prove the defect by sending us photos that clearly show the defect and the product packaging must appear in the photo.
If the customer is unable to make the video or send the photo, it will be necessary to send us the product to our address (.......................... ..................................) for analysis, the cost of this shipment is the responsibility of the customer, but the amount spent gives entitled to a discount coupon on the value of PAC freight, as per item 1.3 above, the product must be sent with the original packaging from the Post Office, with the recipient's label without damage.
NOTE: (...................................................... ....) does not provide any type of technical assistance, we do not have an authorized assistant. For more questions, contact our team and we will give you all the necessary support.
IMPORTANT: Our warranty does not cover aesthetic damage that occurred after purchasing the device from our company, such as broken or cracked screens, among other similar problems.
4.1. The warranty also does not cover:
Damage from fluids, such as dropping the product into water or leaving it submerged; although some products are water resistant, there are some limits to be respected from product to product;
Damage caused by attempts to repair or adapt the device by you or third parties;
Improper use of accessories;
Flaws or damage that may arise due to normal wear and tear - for example, scratches on the screen from use, oxidation due to excess uric acid from the user of the product;
Acceptable reduction in battery life;
Tests to verify the resistance of the product, such as testing to verify the resistance of the watch glass or testing to verify the resistance to water, among others.
4.2. Cancellations due to international logistics problems or those beyond the company's control cannot be carried out.
5. POLICIES FOR FREE PRODUCTS:
Warranty: All of our products have a 30-day warranty, and the warranty works equally for both free and paid products. If you need more information, see article 3 above.
Exchanges and cancellations: we do not carry out exchanges and cancellations of promotional products, considering that it is a promotion in which the customer only pays for shipping.
The color of the product in question is sent according to availability in stock, in the absence of a color, another will be sent.
Delivery time: from 3 to 10 consecutive days, depending on the chosen shipping method (it is understood that Saturday is not a working day